Terms & Conditions

Welcome to Santonelli Property Management. By engaging our services or using our website, you agree to the following terms and conditions, which govern our relationship with property owners, tenants, and service users. Santonelli Property Management is a licensed property management firm in South Carolina (PMIC License #143229).

Santonelli Property Management provides property management, leasing, and project management services. These may include, but are not limited to:

• Marketing and showing properties

• Tenant screening and placement

• Lease creation and execution

• Rent collection and financial reporting

• Property inspections and maintenance coordination

• Renovation oversight and contractor management

• Vacant property services and concierge offerings

Fees for property management, leasing, and project services are defined by individual agreements. Unless otherwise specified:

• A monthly management fee is based on gross collected rent.

• Project management fees are billed monthly or per project scope.

• Leasing fees and vendor costs will be detailed in the service agreement.

Unless otherwise specified in writing, Santonelli Property Management will obtain owner approval for any non-emergency repairs or expenses over $250. Emergency issues will be handled promptly to prevent damage or tenant harm.

Santonelli Property Management provides conscientious and professional service, including referrals to vetted vendors and contractors. However, we are not liable for the performance, costs, or outcomes of third-party service providers.

To the extent permitted by law:

• Santonelli Property Management shall not be liable for indirect, incidental, or consequential damages, including loss of profit or rental income.

• Total liability shall not exceed fees paid to Santonelli Property Management in the preceding 12 months, unless resulting from gross negligence.

In the event of a dispute, both parties agree to:

• Attempt mediation with a mutually agreed-upon mediator in Charleston County, SC.

• If mediation fails, submit to binding arbitration under the South Carolina Uniform Arbitration Act.

Litigation in court will not be pursued except to enforce an arbitration award.

Santonelli Property Management operates as an independent contractor. No employer-employee relationship is established between Santonelli Property Management and the client.

Property owners are responsible for maintaining valid homeowner or landlord insurance policies. Santonelli Property Management may request to be listed as an "Interested Party" on insurance documentation.

Client information submitted via our website or email is used solely to provide services or respond to inquiries. We will never sell or share your personal information.